Terms of Service

By accessing or using the Al-Karam Travels website (alkaram.pk), requesting bookings, or engaging our travel services, you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services. These terms apply to all visitors, clients, corporate account holders, and any other users who access or utilize our services.

Al-Karam Travels (Pvt) Ltd. provides the following travel-related services: • Flight Bookings: Domestic and international air ticket reservations through IATA-authorized channels and our Travelport GDS partnership. • Hotel Reservations: Accommodation bookings across global hotel networks. • Umrah Packages: Comprehensive spiritual travel packages including flights, accommodation, visa processing, and ground transportation. • Visa Assistance: Document preparation, application submission, and consular coordination for visa processing. • Corporate Travel Management: Dedicated account management, consolidated billing, and travel policy compliance for business clients. • Group Tours: Curated domestic and international tour packages for groups, families, and organizations. All services are subject to availability and the terms and conditions of third-party suppliers (airlines, hotels, tour operators, and consular authorities).

Booking Confirmation: A booking is confirmed only upon receipt of full payment or agreed deposit and issuance of a confirmation number/e-ticket. Accuracy of Information: You are responsible for providing accurate personal details (name, passport number, dates, etc.) at the time of booking. Al-Karam Travels is not liable for issues arising from incorrect information provided by the client. Travel Documents: It is your responsibility to ensure you hold valid passports, visas, and health documentation required for your destination. Al-Karam Travels will advise on requirements but cannot guarantee visa approvals or entry permissions. Special Requests: Dietary, seating, accessibility, or other special requests are forwarded to service providers but cannot be guaranteed.

Pricing: All prices are quoted in Pakistani Rupees (PKR) unless otherwise stated. Prices are subject to change due to currency fluctuations, airline fare adjustments, fuel surcharges, and government taxes until final booking confirmation. Payment Methods: We accept bank transfers, credit/debit cards, and corporate account billing for approved clients. Deposits: Certain bookings may require non-refundable deposits at the time of reservation to secure availability. Corporate Accounts: Approved corporate clients may be extended credit facilities subject to separate credit agreements and terms. Taxes & Fees: All applicable government taxes, airport charges, visa fees, and service charges will be disclosed prior to booking confirmation.

Client-Initiated Cancellations: Cancellation policies vary depending on the service provider (airline, hotel, tour operator). Cancellation fees imposed by third-party providers will be passed on to the client. Al-Karam Service Fee: Our service/processing fees are generally non-refundable once a booking has been confirmed. Airline Tickets: Refund eligibility depends on the fare class and airline policy. Non-refundable tickets may only be eligible for partial credit, and penalties may apply as per airline terms. Package Tours: Cancellation charges for package tours increase as the departure date approaches. Full cancellation terms will be provided at the time of booking. Force Majeure: In cases of natural disasters, pandemics, government restrictions, or events beyond our control, we will assist in securing refunds or credits from service providers, but cannot guarantee full refunds. Refund Processing: Approved refunds are processed within 15–45 business days, depending on the payment method and third-party provider timelines.

Al-Karam Travels acts as an intermediary between you and third-party service providers (airlines, hotels, tour operators, visa authorities). While we exercise due diligence in selecting reputable partners: • We are not liable for delays, cancellations, overbookings, service quality issues, or losses caused by third-party providers. • We are not responsible for visa rejections by embassies or consular offices. • We are not liable for personal injury, property damage, or loss arising during travel, except where caused by our direct negligence. • Our total liability for any claim shall not exceed the service fees paid to Al-Karam Travels for the specific booking in question. We strongly recommend purchasing comprehensive travel insurance for all journeys.

All content on this website — including text, graphics, logos, images, and software — is the property of Al-Karam Travels (Pvt) Ltd. or its content suppliers and is protected by Pakistani and international intellectual property laws. You may not reproduce, distribute, modify, or use any content from this website without prior written consent from Al-Karam Travels.

You agree to use our website for lawful purposes only. You shall not: • Attempt to gain unauthorized access to any part of the website or its systems. • Use automated tools to scrape, collect, or extract data from the website. • Submit false, misleading, or fraudulent booking requests. • Interfere with the proper functioning of the website. We reserve the right to suspend or terminate access for users who violate these terms.

When you contact Al-Karam Travels via WhatsApp, Facebook Messenger, Instagram Direct, or SMS: • Transactional Messaging: You agree that our authorized travel consultants may send you direct messages regarding your flight quotes, hotel confirmations, e-tickets, itinerary changes, and visa application updates. • 24-Hour Service Standard: In compliance with Meta messaging guidelines, customer-initiated conversations are serviced within a 24-hour window. Outside this window, messages are restricted to pre-approved transactional templates. • Opt-Out: You may opt out of receiving messages at any time by replying "STOP" or "UNSUBSCRIBE" on the relevant messaging channel or contacting us directly at info@alkaram.pk.

These Terms of Service are governed by and construed in accordance with the laws of the Islamic Republic of Pakistan. Any disputes arising from or related to these terms shall be subject to the exclusive jurisdiction of the courts of Karachi, Sindh, Pakistan. We encourage resolving any issues through direct communication with our team before initiating formal proceedings.

Al-Karam Travels reserves the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to this page. Continued use of our services following any changes constitutes acceptance of the updated terms. We encourage you to review these terms periodically.

For questions or concerns regarding these Terms of Service, please contact us: Al-Karam Travels (Pvt) Ltd. Head Office: 07, Business Plaza, Mumtaz Hasan Rd, Off I.I. Chundrigar Rd, Karachi Email: info@alkaram.pk Phone: +92 370 9950898 DTS Government License #28 | IATA Accredited